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Error 42 IPM Issues

"Error 42 (IPM)" when launching ROBOTC after installing ROBOTC

Solution

This error is caused when Windows XP or Windows VISTA does not have the appropriate rights to initialize the activation software. To fix this issue, you will need to run the application "As an Administrator." Once you have followed these steps once, you can use ROBOTC as a normal user (without Administrative Privileges) without issue.

Windows VISTA

Step 1: Right Click on the ROBOTC icon. Select "Run as Administrator" Step 2: Windows VISTA will prompt you to give Administrative Access to this application. Select "Allow" to continue. ROBOTC should now open to the Licensing Screen. You will not have to repeat these steps again to use ROBOTC in the future.

Windows XP

Step 1: Right Click on the ROBOTC icon. Select "Run as..." Step 2. At the "Run As" dialog, select the "Following User" dialog and enter the user name and password of a user with administrative rights. ROBOTC should now open to the Licensing Screen. You will not have to repeat these steps again to use ROBOTC in the future.

Side-By-Side Error

"Application Failed to Start: Side-by-Side" Error - ROBOTC will not open

Solution

If you have installed ROBOTC and tried to move the ROBOTC folder to another computer, you will recieve this error. This error is caused because the runtime engines ROBOTC is based off of need to be installed along with the application. If the runtime engines are not installed, you will recieve a "Side-by-Side configuration is incorrect" error. This issue will also be caused if you are using ROBOTC from a network location without running the "Network Dependencies" on the computer attempting to use ROBOTC. To fix this issue, you can do two things: Re-install the latest version of ROBOTC Install the Network Dependencies pack which is found from the download section of the ROBOTC.net website.

Unable to Save File Error

"Unable to Save File" Error - ROBOTC will not install

Solution

If the ROBOTC installer is "Unable to save file", this error means that ROBOTC does not have permission to write to a temporary installation directory inside of the Windows folder. The installer needs to opened with Administrator privileges.

Windows VISTA

Step 1: Right Click on the Installer icon. Select "Run as adminisrator". Step 2: Windows VISTA will prompt you to give Administrative Access to this application. Select "Allow" to continue. Step 3: Follow the directions on the installer. ROBOTC should install successfully now.

Windows XP

Step 1: Right Click on the ROBOTC icon. Select "Run as..." Step 2. At the "Run As" dialog, select the "Following User" dialog and enter the user name and password of a user with administrative rights. Step 3: Follow the directions on the installer. ROBOTC should install successfully now.

Other Activation Issues

Could Not Communicate With License Server

No Internet Connectivity Cause: Could not communicate with ROBOTC activation server Solution: Connect to the internet with the computer you are trying to activate, or follow these instructions on using the "Activate Online."

No Remaining Activations (Error Code 5013)

Error #5013 Cause: The License ID you are trying to activate has no activations remaining. Solution: Either deactivate an activation (if using a perpetual license) or contact ROBOTC Support at robotc.net/support/

Firewall or Trouble Communicating with License Server (Error Code 13)

Error #13 Cause: The license password is invalid or could not communicate with server. Solution: Check the LicenseID and Password. Connect to the internet to the computer you are trying to activate, or follow these instructions on using the "Activate by Web."

Invalid System Time (Error Code 5022)

Error #5022 Cause: The system date/time has been changed. Solution: Revert the system time to the correct time and contact our support team at robotc.net/support/.

Invalid Activation Data (Error Code 5008)

Error #5008 Cause: Invalid License ID/Password. Solution: Make sure you have typed both the License ID and Password correctly and follow the instructions on "Activating Online".

All Other Errors

All Other Errors: Contact our support team at robotc.net/support/