Tutorials/Installation Help - Revision history

Jwatson: /* Firewall or Trouble Communicating with License Server (Error Code 13) */

2013-01-07T22:33:34Z

Firewall or Trouble Communicating with License Server (Error Code 13)

2013-01-07T22:21:31Z

Other Activation Issues

2013-01-07T22:13:00Z

Could Not Communicate With License Server (Error Code 2)

2013-01-07T22:11:29Z

Invalid Activation Data (Error Code 5008)

2013-01-07T22:11:02Z

Invalid License ID or Password (Error Code 100)

2013-01-07T22:08:25Z

No Activations Left for this License (Error Code 7)

2013-01-07T21:03:26Z

Invalid License ID or Password (Error Code 100)

2013-01-07T21:00:38Z

No Activations Left for this License (Error Code 7)

2013-01-07T20:59:48Z

No Activations Left for this License (Error Code 7)

2013-01-07T20:51:55Z

@@ Line 126: / Line 126: @@
 <br />
-=== Firewall or Trouble Communicating with License Server (Error Code 13) ===
+=== Security Check Failure (Error Code 5006) ===
 {|width="740px"
 |-
-|[[File:No Internet Connection.gif]]<br />
+|[[File:Activation_Security_Check.png‎]]<br />
 ''Error #13''<br />
-'''Cause:''' The license password is invalid or could not communicate with server.<br />
+'''Cause:''' Too many failed activations within a period of time.<br />
-'''Solution:''' Check the LicenseID and Password. Connect to the internet to the computer you are trying to activate, or [http://www.robotc.net/wiki/Tutorials/Getting_Started#Activate_by_Webfollow follow these instructions] on using the "Activate by Web."
+'''Solution:''' Wait until the error code resolves itself (generally two hours or less) or contact our support team at [http://www.robotc.net/support/ robotc.net/support/]
 |}
 <br />

@@ Line 136: / Line 136: @@
 <br />
-=== Invalid Registration Code (Error Code 69) ===
+=== Invalid System Time (Error Code 5022) ===
 {|width="740px"
 |-
-|[[File:error69-bad_manual_activation.gif]]<br />
+|[[File:Activation_Invalid_Time.png‎]]<br />
-''Error #69''<br />
+''Error #5022''<br />
-'''Cause:''' Invalid "Web Activation" Registration Code.<br />
+'''Cause:''' The system date/time has been changed.<br />
-'''Solution:''' Make sure you have typed the generated code correctly, or [http://www.robotc.net/wiki/Tutorials/Getting_Started#Activate_by_Web follow the instructions] on using the "Activate by Web" again.
+'''Solution:''' Revert the system time to the correct time and contact our support team at [http://www.robotc.net/support/ robotc.net/support/].
 |}
 <br />

@@ Line 106: / Line 106: @@
 == Other Activation Issues ==
-=== Could Not Communicate With License Server (Error Code 2) ===
+=== Could Not Communicate With License Server ===
 {|width="740px"
 |-
 |[[File:Activation_Internet_Error.png‎ ]]<br />
 ''No Internet Connectivity''<br />
-'''Cause:''' Could Not Communicate With License Server<br />
+'''Cause:''' Could not communicate with ROBOTC activation server<br />
 '''Solution:''' Connect to the internet with the computer you are trying to activate, or [http://www.robotc.net/wiki/Tutorials/Getting_Started#Activate_Online follow these instructions] on using the "Activate Online."
 |}

@@ Line 152: / Line 152: @@
 ''Error #5008''<br />
 '''Cause:''' Invalid License ID/Password.<br />
-'''Solution:''' Make sure you have typed the generated code correctly and [http://www.robotc.net/wiki/Tutorials/Getting_Started#Activate_Online follow the instructions] on "Activating Online".
+'''Solution:''' Make sure you have typed both the License ID and Password correctly and [http://www.robotc.net/wiki/Tutorials/Getting_Started#Activate_Online follow the instructions] on "Activating Online".
 |}
 <br />

@@ Line 146: / Line 146: @@
 <br />
-=== Invalid License ID or Password (Error Code 100) ===
+=== Invalid Activation Data (Error Code 5008) ===
 {|width="740px"
 |-
 |[[File:Activation_Invalid_Data.png‎]]<br />
-''Error #100''<br />
+''Error #5008''<br />
-'''Cause:''' Invalid "Web Activation" Registration Code.<br />
+'''Cause:''' Invalid License ID/Password.<br />
-'''Solution:''' Make sure you have typed the generated code correctly, or [http://www.robotc.net/wiki/Tutorials/Getting_Started#Activate_Online follow the instructions] on "Activating Online".
+'''Solution:''' Make sure you have typed the generated code correctly and [http://www.robotc.net/wiki/Tutorials/Getting_Started#Activate_Online follow the instructions] on "Activating Online".
 |}
 <br />

@@ Line 116: / Line 116: @@
 <br />
-=== No Activations Left for this License (Error Code 7) ===
+=== No Remaining Activations (Error Code 5013) ===
 {|width="740px"
 |-
 |[[File:Activation_No_Remaining.png]]<br />
-''Error #7''<br />
+''Error #5013''<br />
 '''Cause:''' The License ID you are trying to activate has no activations remaining.<br />
 '''Solution:''' Either deactivate an activation (if using a perpetual license) or contact ROBOTC Support at [http://www.robotc.net/support/ robotc.net/support/]

@@ Line 121: / Line 121: @@
 |[[File:error7-outoflicenses.gif]]<br />
 ''Error #7''<br />
-'''Cause:''' The License ID you are trying to activate with has been activated on too many computers.<br />
+'''Cause:''' The License ID you are trying to activate has no activations remaining.<br />
-'''Solution:''' Contact ROBOTC Support at [http://www.robotc.net/support/ robotc.net/support/]
+'''Solution:''' Either deactivate an activation (if using a perpetual license) or contact ROBOTC Support at [http://www.robotc.net/support/ robotc.net/support/]
 |}
 <br />

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