Tutorials/Installation Help
(→Firewall or Trouble Communicating with License Server (Error Code 13)) |
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== Other Activation Issues == | == Other Activation Issues == | ||
| − | === Could Not Communicate With License Server | + | === Could Not Communicate With License Server === |
{|width="740px" | {|width="740px" | ||
|- | |- | ||
|[[File:Activation_Internet_Error.png ]]<br /> | |[[File:Activation_Internet_Error.png ]]<br /> | ||
''No Internet Connectivity''<br /> | ''No Internet Connectivity''<br /> | ||
| − | '''Cause:''' Could | + | '''Cause:''' Could not communicate with ROBOTC activation server<br /> |
'''Solution:''' Connect to the internet with the computer you are trying to activate, or [http://www.robotc.net/wiki/Tutorials/Getting_Started#Activate_Online follow these instructions] on using the "Activate Online." | '''Solution:''' Connect to the internet with the computer you are trying to activate, or [http://www.robotc.net/wiki/Tutorials/Getting_Started#Activate_Online follow these instructions] on using the "Activate Online." | ||
|} | |} | ||
<br /> | <br /> | ||
| − | === No Activations | + | === No Remaining Activations (Error Code 5013) === |
{|width="740px" | {|width="740px" | ||
|- | |- | ||
| − | |[[File: | + | |[[File:Activation_No_Remaining.png]]<br /> |
| − | ''Error # | + | ''Error #5013''<br /> |
| − | '''Cause:''' The License ID you are trying to activate | + | '''Cause:''' The License ID you are trying to activate has no activations remaining.<br /> |
| − | '''Solution:''' | + | '''Solution:''' Either deactivate an activation (if using a perpetual license) or contact ROBOTC Support at [http://www.robotc.net/support/ robotc.net/support/] |
|} | |} | ||
<br /> | <br /> | ||
| − | === | + | === Security Check Failure (Error Code 5006) === |
{|width="740px" | {|width="740px" | ||
|- | |- | ||
| − | |[[File: | + | |[[File:Activation_Security_Check.png]]<br /> |
''Error #13''<br /> | ''Error #13''<br /> | ||
| − | '''Cause:''' | + | '''Cause:''' Too many failed activations within a period of time.<br /> |
| − | '''Solution:''' | + | '''Solution:''' Wait until the error code resolves itself (generally two hours or less) or contact our support team at [http://www.robotc.net/support/ robotc.net/support/] |
|} | |} | ||
<br /> | <br /> | ||
| − | === Invalid | + | === Invalid System Time (Error Code 5022) === |
{|width="740px" | {|width="740px" | ||
|- | |- | ||
| − | |[[File: | + | |[[File:Activation_Invalid_Time.png]]<br /> |
| − | ''Error # | + | ''Error #5022''<br /> |
| − | '''Cause:''' | + | '''Cause:''' The system date/time has been changed.<br /> |
| − | '''Solution:''' | + | '''Solution:''' Revert the system time to the correct time and contact our support team at [http://www.robotc.net/support/ robotc.net/support/]. |
|} | |} | ||
<br /> | <br /> | ||
| − | === Invalid | + | === Invalid Activation Data (Error Code 5008) === |
{|width="740px" | {|width="740px" | ||
|- | |- | ||
| − | |[[File: | + | |[[File:Activation_Invalid_Data.png]]<br /> |
| − | ''Error # | + | ''Error #5008''<br /> |
| − | '''Cause:''' Invalid | + | '''Cause:''' Invalid License ID/Password.<br /> |
| − | '''Solution:''' Make sure you have typed the | + | '''Solution:''' Make sure you have typed both the License ID and Password correctly and [http://www.robotc.net/wiki/Tutorials/Getting_Started#Activate_Online follow the instructions] on "Activating Online". |
|} | |} | ||
<br /> | <br /> | ||
Latest revision as of 15:33, 7 January 2013
Contents |
Error 42 IPM Issues
| "Error 42 (IPM)" when launching ROBOTC after installing ROBOTC
|
Solution
| This error is caused when Windows XP or Windows VISTA does not have the appropriate rights to initialize the activation software. To fix this issue, you will need to run the application "As an Administrator." Once you have followed these steps once, you can use ROBOTC as a normal user (without Administrative Privileges) without issue. |
Windows VISTA
 Step 1: Right Click on the ROBOTC icon. Select "Run as Administrator"
ROBOTC should now open to the Licensing Screen. You will not have to repeat these steps again to use ROBOTC in the future. |
Windows XP
 Step 1: Right Click on the ROBOTC icon. Select "Run as..."
ROBOTC should now open to the Licensing Screen. You will not have to repeat these steps again to use ROBOTC in the future. |
Side-By-Side Error
| "Application Failed to Start: Side-by-Side" Error - ROBOTC will not open
|
Solution
| If you have installed ROBOTC and tried to move the ROBOTC folder to another computer, you will recieve this error. This error is caused because the runtime engines ROBOTC is based off of need to be installed along with the application. If the runtime engines are not installed, you will recieve a "Side-by-Side configuration is incorrect" error.
This issue will also be caused if you are using ROBOTC from a network location without running the "Network Dependencies" on the computer attempting to use ROBOTC. To fix this issue, you can do two things:
|
Unable to Save File Error
| "Unable to Save File" Error - ROBOTC will not install
|
Solution
| If the ROBOTC installer is "Unable to save file", this error means that ROBOTC does not have permission to write to a temporary installation directory inside of the Windows folder. The installer needs to opened with Administrator privileges. |
Windows VISTA
 Step 1: Right Click on the Installer icon. Select "Run as adminisrator".
Step 3: Follow the directions on the installer. ROBOTC should install successfully now. |
Windows XP
 Step 1: Right Click on the ROBOTC icon. Select "Run as..."
Step 3: Follow the directions on the installer. ROBOTC should install successfully now. |
Other Activation Issues
Could Not Communicate With License Server
 No Internet Connectivity |
No Remaining Activations (Error Code 5013)
 Error #5013 |
Security Check Failure (Error Code 5006)
 Error #13 |
Invalid System Time (Error Code 5022)
 Error #5022 |
Invalid Activation Data (Error Code 5008)
 Error #5008 |
All Other Errors
| All Other Errors: Contact our support team at robotc.net/support/ |
