Tutorials/Installation Help

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(→Other Activation Issues)
(→Firewall or Trouble Communicating with License Server (Error Code 13))
 
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<yambe:breadcrumb self="Installation Help">Tutorials|Tutorials</yambe:breadcrumb>
 
<yambe:breadcrumb self="Installation Help">Tutorials|Tutorials</yambe:breadcrumb>
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{{toc}}
 
{{toc}}
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|'''"Error 42 (IPM)"''' when launching ROBOTC after installing ROBOTC<br />
 
|'''"Error 42 (IPM)"''' when launching ROBOTC after installing ROBOTC<br />
 
[[File:Error_42_IPM.gif]]
 
[[File:Error_42_IPM.gif]]
−
 
+
|}
  
 
=== Solution ===
 
=== Solution ===
−
 
+
{|width="740px"
−
This error is caused when Windows XP or Windows VISTA does not have the appropriate rights to initialize the activation software. To fix this issue, you will need to run the application "As an Administrator." Once you have followed these steps once, you can use ROBOTC as a normal user (without Administrative Privileges) without issue.
+
|-
−
 
+
|This error is caused when Windows XP or Windows VISTA does not have the appropriate rights to initialize the activation software. To fix this issue, you will need to run the application "As an Administrator." Once you have followed these steps once, you can use ROBOTC as a normal user (without Administrative Privileges) without issue.
 +
|}
  
 
==== Windows VISTA ====
 
==== Windows VISTA ====
−
[[File:Run_As_Administrator.gif]]<br />
+
{|width="740px"
 +
|-
 +
|[[File:Run_As_Administrator.gif]]<br />
 
Step 1: Right Click on the ROBOTC icon. Select "Run as Administrator"<br />
 
Step 1: Right Click on the ROBOTC icon. Select "Run as Administrator"<br />
  
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ROBOTC should now open to the Licensing Screen. You will not have to repeat these steps again to use ROBOTC in the future.
 
ROBOTC should now open to the Licensing Screen. You will not have to repeat these steps again to use ROBOTC in the future.
−
 
+
|}
  
 
==== Windows XP ====
 
==== Windows XP ====
−
[[File:Run_As_Dialog-XP.gif]]<br />
+
{|width="740px"
 +
|-
 +
|[[File:Run_As_Dialog-XP.gif]]<br />
 
Step 1: Right Click on the ROBOTC icon. Select "Run as..."<br />
 
Step 1: Right Click on the ROBOTC icon. Select "Run as..."<br />
  
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|'''"Application Failed to Start: Side-by-Side" Error''' - ROBOTC will not open<br />
 
|'''"Application Failed to Start: Side-by-Side" Error''' - ROBOTC will not open<br />
 
[[File:Side_by_Side_Config_Error.gif]]
 
[[File:Side_by_Side_Config_Error.gif]]
−
 
+
|}
  
 
=== Solution ===
 
=== Solution ===
−
 
+
{|width="740px"
−
If you have installed ROBOTC and tried to move the ROBOTC folder to another computer, you will recieve this error. This error is caused because the runtime engines ROBOTC is based off of need to be installed along with the application. If the runtime engines are not installed, you will recieve a "Side-by-Side configuration is incorrect" error.
+
|-
 +
|If you have installed ROBOTC and tried to move the ROBOTC folder to another computer, you will recieve this error. This error is caused because the runtime engines ROBOTC is based off of need to be installed along with the application. If the runtime engines are not installed, you will recieve a "Side-by-Side configuration is incorrect" error.
  
 
This issue will also be caused if you are using ROBOTC from a network location without running the "Network Dependencies" on the computer attempting to use ROBOTC.
 
This issue will also be caused if you are using ROBOTC from a network location without running the "Network Dependencies" on the computer attempting to use ROBOTC.
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To fix this issue, you can do two things:
 
To fix this issue, you can do two things:
 
#Re-install the latest version of ROBOTC
 
#Re-install the latest version of ROBOTC
−
#Install the Network Dependencies pack which is found from the download section of the ROBOTC.net website.
+
#Install the [http://www.robotc.net/files/ROBOTC_3xx_Redistributables.exe Network Dependencies pack] which is found from the download section of the ROBOTC.net website.
 
|}
 
|}
 
<br />
 
<br />
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|'''"Unable to Save File" Error''' - ROBOTC will not install<br />
 
|'''"Unable to Save File" Error''' - ROBOTC will not install<br />
 
[[File:Cannot Install Network Install.gif]]
 
[[File:Cannot Install Network Install.gif]]
−
 
+
|}
  
 
=== Solution ===
 
=== Solution ===
−
 
+
{|width="740px"
−
If the ROBOTC installer is "Unable to save file", this error means that ROBOTC does not have permission to write to a temporary installation directory inside of the Windows folder. The installer needs to opened with Administrator privileges.
+
|-
−
 
+
|If the ROBOTC installer is "Unable to save file", this error means that ROBOTC does not have permission to write to a temporary installation directory inside of the Windows folder. The installer needs to opened with Administrator privileges.
 +
|}
  
 
==== Windows VISTA ====
 
==== Windows VISTA ====
−
[[File:Run_as_admin_vista.gif]]<br />
+
{|width="740px"
 +
|-
 +
|[[File:Run_as_admin_vista.gif]]<br />
 
Step 1: Right Click on the Installer icon. Select "Run as adminisrator".<br />
 
Step 1: Right Click on the Installer icon. Select "Run as adminisrator".<br />
  
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Step 3: Follow the directions on the installer. ROBOTC should install successfully now.
 
Step 3: Follow the directions on the installer. ROBOTC should install successfully now.
−
 
+
|}
  
 
==== Windows XP ====
 
==== Windows XP ====
−
[[File:run_as_admin_xp.gif]]<br />
+
{|width="740px"
 +
|-
 +
|[[File:run_as_admin_xp.gif]]<br />
 
Step 1: Right Click on the ROBOTC icon. Select "Run as..."<br />
 
Step 1: Right Click on the ROBOTC icon. Select "Run as..."<br />
  
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== Other Activation Issues ==
 
== Other Activation Issues ==
−
=== Could Not Communicate With License Server (Error Code 2) ===
+
=== Could Not Communicate With License Server ===
 
{|width="740px"
 
{|width="740px"
 
|-
 
|-
−
|[[File:error2-nointernet.gif]]<br />
+
|[[File:Activation_Internet_Error.png‎ ]]<br />
−
''Error #2''<br />
+
''No Internet Connectivity''<br />
−
'''Cause:''' Could Not Communicate With License Server<br />
+
'''Cause:''' Could not communicate with ROBOTC activation server<br />
−
'''Solution:''' Connect to the internet to the computer you are trying to activate, or follow these instructions on using the "Activate by Web."  
+
'''Solution:''' Connect to the internet with the computer you are trying to activate, or [http://www.robotc.net/wiki/Tutorials/Getting_Started#Activate_Online follow these instructions] on using the "Activate Online."  
 
|}
 
|}
 
<br />
 
<br />
  
−
=== No Activations Left for this License (Error Code 7) ===
+
=== No Remaining Activations (Error Code 5013) ===
 
{|width="740px"
 
{|width="740px"
 
|-
 
|-
−
|[[File:error7-outoflicenses.gif]]<br />
+
|[[File:Activation_No_Remaining.png]]<br />
−
''Error #7''<br />
+
''Error #5013''<br />
−
'''Cause:''' The License ID you are trying to activate with has been activated on too many computers.<br />
+
'''Cause:''' The License ID you are trying to activate has no activations remaining.<br />
−
'''Solution:''' Contact ROBOTC Support at support@robotc.net
+
'''Solution:''' Either deactivate an activation (if using a perpetual license) or contact ROBOTC Support at [http://www.robotc.net/support/ robotc.net/support/]
 
|}
 
|}
 
<br />
 
<br />
  
−
=== Firewall or Trouble Communicating with License Server (Error Code 13) ===
+
=== Security Check Failure (Error Code 5006) ===
 
{|width="740px"
 
{|width="740px"
 
|-
 
|-
−
|[[File:No Internet Connection.gif]]<br />
+
|[[File:Activation_Security_Check.png‎]]<br />
 
''Error #13''<br />
 
''Error #13''<br />
−
'''Cause:''' The license password is invalid or could not communicate with server.<br />
+
'''Cause:''' Too many failed activations within a period of time.<br />
−
'''Solution:''' Check the LicenseID and Password. Connect to the internet to the computer you are trying to activate, or follow these instructions on using the "Activate by Web."
+
'''Solution:''' Wait until the error code resolves itself (generally two hours or less) or contact our support team at [http://www.robotc.net/support/ robotc.net/support/]
 
|}
 
|}
 
<br />
 
<br />
  
−
=== Invalid Registration Code (Error Code 69) ===
+
=== Invalid System Time (Error Code 5022) ===
 
{|width="740px"
 
{|width="740px"
 
|-
 
|-
−
|[[File:error69-bad_manual_activation.gif]]<br />
+
|[[File:Activation_Invalid_Time.png‎]]<br />
−
''Error #13''<br />
+
''Error #5022''<br />
−
'''Cause:''' Invalid "Web Activation" Registration Code.<br />
+
'''Cause:''' The system date/time has been changed.<br />
−
'''Solution:''' Make sure you have typed the generated code correctly, or follow the instructions on using the "Activate by Web" again.  
+
'''Solution:''' Revert the system time to the correct time and contact our support team at [http://www.robotc.net/support/ robotc.net/support/].  
 
|}
 
|}
 
<br />
 
<br />
  
−
=== Invalid License ID or Password (Error Code 100) ===
+
=== Invalid Activation Data (Error Code 5008) ===
 
{|width="740px"
 
{|width="740px"
 
|-
 
|-
−
|[[File:error100-badlicense.gif]]<br />
+
|[[File:Activation_Invalid_Data.png‎]]<br />
−
''Error #100''<br />
+
''Error #5008''<br />
−
'''Cause:''' Invalid "Web Activation" Registration Code.<br />
+
'''Cause:''' Invalid License ID/Password.<br />
−
'''Solution:''' Make sure you have typed the generated code correctly, or follow the instructions on using the "Activate by Web" again.  
+
'''Solution:''' Make sure you have typed both the License ID and Password correctly and [http://www.robotc.net/wiki/Tutorials/Getting_Started#Activate_Online follow the instructions] on "Activating Online".  
 
|}
 
|}
 
<br />
 
<br />
Line 149: Line 159:
 
{|width="740px"
 
{|width="740px"
 
|-
 
|-
−
|'''All Other Errors:''' Contact support@robotc.net  
+
|'''All Other Errors:''' Contact our support team at [http://www.robotc.net/support/ robotc.net/support/]
 
|}
 
|}
 
<br />
 
<br />

Latest revision as of 15:33, 7 January 2013

Tutorials → Installation Help


Contents


Error 42 IPM Issues

"Error 42 (IPM)" when launching ROBOTC after installing ROBOTC

Error 42 IPM.gif

Solution

This error is caused when Windows XP or Windows VISTA does not have the appropriate rights to initialize the activation software. To fix this issue, you will need to run the application "As an Administrator." Once you have followed these steps once, you can use ROBOTC as a normal user (without Administrative Privileges) without issue.

Windows VISTA

Run As Administrator.gif

Step 1: Right Click on the ROBOTC icon. Select "Run as Administrator"


User Account Control.gif
Step 2: Windows VISTA will prompt you to give Administrative Access to this application. Select "Allow" to continue.

ROBOTC should now open to the Licensing Screen. You will not have to repeat these steps again to use ROBOTC in the future.

Windows XP

Run As Dialog-XP.gif

Step 1: Right Click on the ROBOTC icon. Select "Run as..."


Run As User Dialog XP.gif
Step 2. At the "Run As" dialog, select the "Following User" dialog and enter the user name and password of a user with administrative rights.

ROBOTC should now open to the Licensing Screen. You will not have to repeat these steps again to use ROBOTC in the future.


Side-By-Side Error

"Application Failed to Start: Side-by-Side" Error - ROBOTC will not open

Side by Side Config Error.gif

Solution

If you have installed ROBOTC and tried to move the ROBOTC folder to another computer, you will recieve this error. This error is caused because the runtime engines ROBOTC is based off of need to be installed along with the application. If the runtime engines are not installed, you will recieve a "Side-by-Side configuration is incorrect" error.

This issue will also be caused if you are using ROBOTC from a network location without running the "Network Dependencies" on the computer attempting to use ROBOTC.

To fix this issue, you can do two things:

  1. Re-install the latest version of ROBOTC
  2. Install the Network Dependencies pack which is found from the download section of the ROBOTC.net website.


Unable to Save File Error

"Unable to Save File" Error - ROBOTC will not install

Cannot Install Network Install.gif

Solution

If the ROBOTC installer is "Unable to save file", this error means that ROBOTC does not have permission to write to a temporary installation directory inside of the Windows folder. The installer needs to opened with Administrator privileges.

Windows VISTA

Run as admin vista.gif

Step 1: Right Click on the Installer icon. Select "Run as adminisrator".


User Account Control.gif
Step 2: Windows VISTA will prompt you to give Administrative Access to this application. Select "Allow" to continue.

Step 3: Follow the directions on the installer. ROBOTC should install successfully now.

Windows XP

Run as admin xp.gif

Step 1: Right Click on the ROBOTC icon. Select "Run as..."


Run As User Dialog XP.gif
Step 2. At the "Run As" dialog, select the "Following User" dialog and enter the user name and password of a user with administrative rights.

Step 3: Follow the directions on the installer. ROBOTC should install successfully now.


Other Activation Issues

Could Not Communicate With License Server

Activation Internet Error.png

No Internet Connectivity
Cause: Could not communicate with ROBOTC activation server
Solution: Connect to the internet with the computer you are trying to activate, or follow these instructions on using the "Activate Online."


No Remaining Activations (Error Code 5013)

Activation No Remaining.png

Error #5013
Cause: The License ID you are trying to activate has no activations remaining.
Solution: Either deactivate an activation (if using a perpetual license) or contact ROBOTC Support at robotc.net/support/


Security Check Failure (Error Code 5006)

Activation Security Check.png

Error #13
Cause: Too many failed activations within a period of time.
Solution: Wait until the error code resolves itself (generally two hours or less) or contact our support team at robotc.net/support/


Invalid System Time (Error Code 5022)

Activation Invalid Time.png

Error #5022
Cause: The system date/time has been changed.
Solution: Revert the system time to the correct time and contact our support team at robotc.net/support/.


Invalid Activation Data (Error Code 5008)

Activation Invalid Data.png

Error #5008
Cause: Invalid License ID/Password.
Solution: Make sure you have typed both the License ID and Password correctly and follow the instructions on "Activating Online".


All Other Errors

All Other Errors: Contact our support team at robotc.net/support/


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