Tutorials/Installation Help
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''Error #7''<br /> | ''Error #7''<br /> | ||
'''Cause:''' The License ID you are trying to activate with has been activated on too many computers.<br /> | '''Cause:''' The License ID you are trying to activate with has been activated on too many computers.<br /> | ||
| − | '''Solution:''' Contact ROBOTC Support at support | + | '''Solution:''' Contact ROBOTC Support at [http://www.robotc.net/support/ robotc.net/support/] |
|} | |} | ||
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''Error #69''<br /> | ''Error #69''<br /> | ||
'''Cause:''' Invalid "Web Activation" Registration Code.<br /> | '''Cause:''' Invalid "Web Activation" Registration Code.<br /> | ||
| − | '''Solution:''' Make sure you have typed the generated code correctly, or follow the instructions on using the "Activate by Web" again. | + | '''Solution:''' Make sure you have typed the generated code correctly, or [http://www.robotc.net/wiki/Tutorials/Getting_Started#Activate_by_Web follow the instructions] on using the "Activate by Web" again. |
|} | |} | ||
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''Error #100''<br /> | ''Error #100''<br /> | ||
'''Cause:''' Invalid "Web Activation" Registration Code.<br /> | '''Cause:''' Invalid "Web Activation" Registration Code.<br /> | ||
| − | '''Solution:''' Make sure you have typed the generated code correctly, or follow the instructions on using the "Activate by Web" again. | + | '''Solution:''' Make sure you have typed the generated code correctly, or [http://www.robotc.net/wiki/Tutorials/Getting_Started#Activate_by_Web follow the instructions] on using the "Activate by Web" again. |
|} | |} | ||
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{|width="740px" | {|width="740px" | ||
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| − | |'''All Other Errors:''' Contact support | + | |'''All Other Errors:''' Contact our support team at [http://www.robotc.net/support/ robotc.net/support/] |
|} | |} | ||
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Revision as of 07:08, 5 June 2012
Error 42 IPM Issues
| "Error 42 (IPM)" when launching ROBOTC after installing ROBOTC
|
Solution
| This error is caused when Windows XP or Windows VISTA does not have the appropriate rights to initialize the activation software. To fix this issue, you will need to run the application "As an Administrator." Once you have followed these steps once, you can use ROBOTC as a normal user (without Administrative Privileges) without issue. |
Windows VISTA
 Step 1: Right Click on the ROBOTC icon. Select "Run as Administrator"
ROBOTC should now open to the Licensing Screen. You will not have to repeat these steps again to use ROBOTC in the future. |
Windows XP
 Step 1: Right Click on the ROBOTC icon. Select "Run as..."
ROBOTC should now open to the Licensing Screen. You will not have to repeat these steps again to use ROBOTC in the future. |
Side-By-Side Error
| "Application Failed to Start: Side-by-Side" Error - ROBOTC will not open
|
Solution
| If you have installed ROBOTC and tried to move the ROBOTC folder to another computer, you will recieve this error. This error is caused because the runtime engines ROBOTC is based off of need to be installed along with the application. If the runtime engines are not installed, you will recieve a "Side-by-Side configuration is incorrect" error.
This issue will also be caused if you are using ROBOTC from a network location without running the "Network Dependencies" on the computer attempting to use ROBOTC. To fix this issue, you can do two things:
|
Unable to Save File Error
| "Unable to Save File" Error - ROBOTC will not install
|
Solution
| If the ROBOTC installer is "Unable to save file", this error means that ROBOTC does not have permission to write to a temporary installation directory inside of the Windows folder. The installer needs to opened with Administrator privileges. |
Windows VISTA
 Step 1: Right Click on the Installer icon. Select "Run as adminisrator".
Step 3: Follow the directions on the installer. ROBOTC should install successfully now. |
Windows XP
 Step 1: Right Click on the ROBOTC icon. Select "Run as..."
Step 3: Follow the directions on the installer. ROBOTC should install successfully now. |
Other Activation Issues
Could Not Communicate With License Server (Error Code 2)
 Error #2 |
No Activations Left for this License (Error Code 7)
 Error #7 |
Firewall or Trouble Communicating with License Server (Error Code 13)
 Error #13 |
Invalid Registration Code (Error Code 69)
 Error #69 |
Invalid License ID or Password (Error Code 100)
 Error #100 |
All Other Errors
| All Other Errors: Contact our support team at robotc.net/support/ |
