Difference between revisions of "Tutorials/Installation Help"

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'''Cause:''' Could Not Communicate With License Server<br />
 
'''Cause:''' Could Not Communicate With License Server<br />
'''Solution:''' Connect to the internet to the computer you are trying to activate, or follow these instructions on using the "Activate by Web."  
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'''Solution:''' Connect to the internet to the computer you are trying to activate, or [http://www.robotc.net/wiki/Tutorials/Getting_Started#Activate_by_Web follow these instructions] on using the "Activate by Web."  
 
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Revision as of 14:04, 5 June 2012

Tutorials → Installation Help




Error 42 IPM Issues

"Error 42 (IPM)" when launching ROBOTC after installing ROBOTC

Error 42 IPM.gif

Solution

This error is caused when Windows XP or Windows VISTA does not have the appropriate rights to initialize the activation software. To fix this issue, you will need to run the application "As an Administrator." Once you have followed these steps once, you can use ROBOTC as a normal user (without Administrative Privileges) without issue.

Windows VISTA

Run As Administrator.gif

Step 1: Right Click on the ROBOTC icon. Select "Run as Administrator"


User Account Control.gif
Step 2: Windows VISTA will prompt you to give Administrative Access to this application. Select "Allow" to continue.

ROBOTC should now open to the Licensing Screen. You will not have to repeat these steps again to use ROBOTC in the future.

Windows XP

Run As Dialog-XP.gif

Step 1: Right Click on the ROBOTC icon. Select "Run as..."


Run As User Dialog XP.gif
Step 2. At the "Run As" dialog, select the "Following User" dialog and enter the user name and password of a user with administrative rights.

ROBOTC should now open to the Licensing Screen. You will not have to repeat these steps again to use ROBOTC in the future.


Side-By-Side Error

"Application Failed to Start: Side-by-Side" Error - ROBOTC will not open

Side by Side Config Error.gif

Solution

If you have installed ROBOTC and tried to move the ROBOTC folder to another computer, you will recieve this error. This error is caused because the runtime engines ROBOTC is based off of need to be installed along with the application. If the runtime engines are not installed, you will recieve a "Side-by-Side configuration is incorrect" error.

This issue will also be caused if you are using ROBOTC from a network location without running the "Network Dependencies" on the computer attempting to use ROBOTC.

To fix this issue, you can do two things:

  1. Re-install the latest version of ROBOTC
  2. Install the Network Dependencies pack which is found from the download section of the ROBOTC.net website.


Unable to Save File Error

"Unable to Save File" Error - ROBOTC will not install

Cannot Install Network Install.gif

Solution

If the ROBOTC installer is "Unable to save file", this error means that ROBOTC does not have permission to write to a temporary installation directory inside of the Windows folder. The installer needs to opened with Administrator privileges.

Windows VISTA

Run as admin vista.gif

Step 1: Right Click on the Installer icon. Select "Run as adminisrator".


User Account Control.gif
Step 2: Windows VISTA will prompt you to give Administrative Access to this application. Select "Allow" to continue.

Step 3: Follow the directions on the installer. ROBOTC should install successfully now.

Windows XP

Run as admin xp.gif

Step 1: Right Click on the ROBOTC icon. Select "Run as..."


Run As User Dialog XP.gif
Step 2. At the "Run As" dialog, select the "Following User" dialog and enter the user name and password of a user with administrative rights.

Step 3: Follow the directions on the installer. ROBOTC should install successfully now.


Other Activation Issues

Could Not Communicate With License Server (Error Code 2)

Error2-nointernet.gif

Error #2
Cause: Could Not Communicate With License Server
Solution: Connect to the internet to the computer you are trying to activate, or follow these instructions on using the "Activate by Web."


No Activations Left for this License (Error Code 7)

Error7-outoflicenses.gif

Error #7
Cause: The License ID you are trying to activate with has been activated on too many computers.
Solution: Contact ROBOTC Support at support@robotc.net


Firewall or Trouble Communicating with License Server (Error Code 13)

No Internet Connection.gif

Error #13
Cause: The license password is invalid or could not communicate with server.
Solution: Check the LicenseID and Password. Connect to the internet to the computer you are trying to activate, or follow these instructions on using the "Activate by Web."


Invalid Registration Code (Error Code 69)

Error69-bad manual activation.gif

Error #69
Cause: Invalid "Web Activation" Registration Code.
Solution: Make sure you have typed the generated code correctly, or follow the instructions on using the "Activate by Web" again.


Invalid License ID or Password (Error Code 100)

Error100-badlicense.gif

Error #100
Cause: Invalid "Web Activation" Registration Code.
Solution: Make sure you have typed the generated code correctly, or follow the instructions on using the "Activate by Web" again.


All Other Errors

All Other Errors: Contact support@robotc.net