ROBOTC Support - Troubleshooting

   

Common Activation Errors

 

 

Error 2 or Error 8 - Could not communicate with license server

Error 5013 (Formerly 7) - No Activations left for this license

Error 13 - Firewall or trouble communicating with license server

Error 69 - Invalid registration code

Error 5008 (Formerly 100) - Invalid License ID or Password

 

Other Error codes - Jump to a list of other Error Codes

If the error code that you have recieved isn't listed here, please Contact Us.
 

Error #2 / Error #8

 

No Internet Connection 2

 

Cause

Could not communicate with license server

 

Solution

Connect to the internet to the computer you are trying to activate, or follow these instructions on using the "Web Activation."


Error #7

 

No Internet Connection 2

 

Cause

The License ID you are trying to activate with has been activated on too many computers.

 

Solution

Contact ROBOTC Support at support@robotc.net.


Error #13

 

No Internet Connection 2

 

Cause

The license password is invalid or could not communicate with server.

 

Solution

Check the LicenseID and PasswordConnect to the internet to the computer you are trying to activate,
or follow these instructions on using the "Web Activation."


Error #69

 

No Internet Connection 2

 

Cause

Invalid "Web Activation" Registration Code.

 

Solution

Make sure you have typed the generated code correctly, or follow the instructions on using the "Web Activation" again.


Error #100

 

No Internet Connection 2

 

Cause

Invalid "Web Activation" License ID and Password.

 

Solution

Check that your license ID and password were entered into the fields correctly.


Other Error Codes

 

Error 5006

Security Check Failure - This occurs when too many failed activation attempts are made in a short period. On the License Details page there is a Reset Activation Check button that will clear the temporary block.

 

Error 5010 (Formerly Error 200)

The user is attempting to activate with a License ID for a different product.

 

Error 5012

Invalid Product Version - The version of the application is less than the Minimum Activation Version specified on the Product Option.

 

Error 5014 (Formerly Error 101)

Invalid Product Option Type for given License ID. You must use one of the PLUS Option Types to be able to use the license for activation.

 

Error 5016

Deactivated Installation - The Installation ID has been deactivated in SOLO. A SOLO user must re-enable the Installation ID or issue a new License Key to be able to continue.

 

Error 5017

Invalid License Status - The license status set on the License Details page in SOLO is something other than 'OK'.

 

Error 5021

Invalid IP Address - The IP Address of the activating machine is not one of the Allowed Activation IPs set on the License Details page.

 

Error 5022

Invalid System Time - The system clock is not within the threshold specified by SOLO. The user must correct their system time to be able to continue.