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deactivating license 
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Rookie

Joined: Wed Sep 07, 2011 4:20 pm
Posts: 5
Post deactivating license
I'm trying to deactivate my license to update from 3.00 so i can get 3.03 for cortex. when I have clicked on my license and click 'deactivate license', it asks "Do you wish to deactivate this feature 'ROBOTC for LEGO MINDSTORMS'?" even though i have a cortex license. I click yes anyway and I get a deactivation error message 'Invalid Parameters'.

Help please!!!


Tue Sep 27, 2011 12:10 am
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Site Admin
Site Admin

Joined: Tue May 15, 2007 9:02 am
Posts: 405
Post Re: deactivating license
To help you with this issue, ROBOTC Support will need you to share your License ID, which you probably don't want to post on a public forum.

I'd recommend submitting a ticket here: http://www.robotc.net/support/

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Jesse Flot
CMU Robotics Academy
ROBOTC Support


Tue Sep 27, 2011 8:26 am
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Site Admin
Site Admin

Joined: Wed Jan 24, 2007 10:44 am
Posts: 439
Location: Pittsburgh, PA
Post Re: deactivating license
Keep in mind that you don't actually need to deactivate your license just to do minor upgrades (from 3.00 to 3.03). Your computer will know that your license is associated with that particular activation of ROBOTC.

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Vu Nguyen
Software Training Development Team | Webmaster
Need more support? Use the ROBOTC Ticketing system

Robotc.net| Robomatter Store | Robotics Academy | CS2N


Tue Sep 27, 2011 9:21 am
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Rookie

Joined: Wed Sep 07, 2011 4:20 pm
Posts: 5
Post Re: deactivating license
So i don't need to do the update?


Tue Sep 27, 2011 3:15 pm
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Site Admin
Site Admin

Joined: Wed Jan 24, 2007 10:44 am
Posts: 439
Location: Pittsburgh, PA
Post Re: deactivating license
We always recommend updating to the latest versions so that you have the latest features and fixes. It's up to you if you want to do it.

_________________
Vu Nguyen
Software Training Development Team | Webmaster
Need more support? Use the ROBOTC Ticketing system

Robotc.net| Robomatter Store | Robotics Academy | CS2N


Tue Sep 27, 2011 3:40 pm
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