Eventually your classroom may run into issues with either the ROBOTC software, the robots, or both. The most important question that arises when this happens is ‘Where do I go for help?’ Fortunately, ROBOTC has you covered with an expansive support system designed to help all ROBOTC users get back on their programming feet as quickly and easily as possible. This blog post will take a look at some of the more common issues that you may run into and how to quickly resolve them.
“I am having trouble installing ROBOTC, and do not know why it will not install properly.”
ROBOTC installs like most other programs, but even so you may run into installation issues (depending on your classroom computers’ specific setup). If you run into installation troubles, take a look through our ‘Getting Started’ guide on the ROBOTC wiki as it covers many of the common installation issues that classrooms in particular run into.
“I have installed ROBOTC but am running into issues activating my license.”
First, make sure your license has activations remaining by logging into the ROBOTC customer service page using your license ID and password. Next, check to see if your school’s IT department has recently reimaged the computers; if they have, the license information may have been deployed incorrectly and they will have to contact ROBOTC technical support (below).
“ROBOTC is installed and activated, but my computer will not connect to my robot/won’t load Virtual Worlds!”
There are a variety of reasons this could be occurring (depending on the computer’s set up and the specific robot platform being used), but normally these issue is solved by following the appropriate setup guide on the ROBOTC wiki (LEGO MINDSTORMS NXT, VEX IQ, and VEX Cortex). For the Robot Virtual Worlds software, double check to make sure the computer’s hardware meets or exceeds the minimum requirements as well.
“I have a different question or would like more information on these particular issues.”
There are several resources that can be used when troubleshooting a ROBOTC installation or physical robot issue.
- Coding Problems and Questions – All coding questions should be forwarded to the ROBOTC forums, where the entire support staff may see and answer them.
- Specific Commands, Functions, etc – The ROBOTC wiki is full of useful information including setup guides, programming tips, breakdowns of commands and functions, and more.
- Technical Issues and Bug Reports – For any and all bugs and glitches you may run into, the ROBOTC support line (firstname.lastname@example.org) will be the best mode to contact the ROBOTC support team directly.